Tectran’s Buffalo, New York location is open:
Monday through Thursday 7:30am – 6pm ET
Friday 7:30am – 5pm ET
Tectran’s Canadian office is open:
Monday through Friday 8am – 5pm ET .
Yes, there is a $50 minimum on orders. However, the minimum requirement will be waived if you choose to have Next Day or 2nd Day shipping applied to your order.
For your convenience there are three ways you can order from Tectran. You can send an order though email, fax, or call Customer Service to place your order. Visit Tectran’s contact page for details.
A Customer Service Representative will assist in any order cancellations or changes. Visit Tectran’s contact page for details.
The turn around time on an average order is two business days unless special arrangements are made or requested when the order is placed.
A Tectran stock code is a standardized 5-digit number used to identify and organize Tectran products. The stock code is present on all package labels and is contained within the UPC bar codes printed on these labels. Products can be ordered using the stock code or the traditional part number.
This number interchange is simply Tectran’s suggested alternative product. Where reference to an interchange is included in this or other documents or labels created by Tectran, it is Tectran’s suggested alternative to the company product number listed. The customer should not assume that this part is equivalent and should research the application requirements to determine the suggested part’s fit and function.
You can review the warranty clause located in your Tectran Price List. A Tectran Customer Service Representative can also assist you with obtaining warranty information.
There are two ways to identify the name and contact info of your local Sales Representative. You can click on the Sales@Tectran icon on our homepage or by contacting Customer Service.
Tectran Sales Representatives will assist new customers with creating an account. To identify the name and contact info of your local Sales Representative, please click on the Sales@Tectran icon on our homepage or call Customer Service.
To update your account information, please email or call Tectran’s Customer Service Department.
Yes, Tectran’s Technical Service Department can be reached by emailing: firstname.lastname@example.org. Our Customer Service Representatives are also qualified to assist you.
There are several methods to search for products within the Tectran online catalog. At the top of this page you’ll notice three search boxes. These boxes allow you to perform a search by entering a Keyword, Tectran Part Number, Tectran Stock Code or Competitor Part Number. You can also search our catalog by clicking the section of your choice from the drop-down menu on the Catalog tab above. If you require further assistance locating a product contact Customer Service.